Cancellation Policy: Orders may be revised or canceled within 24 hours from the time they are placed.
Payment: Orders require payment in full at the time the order is placed and is subject 50% non-refundable fee after the 24 hour window to change or cancel an order. If an order is canceled before the 24 hour window, then a 10% cancellation fee will apply.
Shipping: Orders are shipped US Postal Service. All orders are shipped from North Carolina. Custom cold process soap orders take up to four weeks to cure.
Restrictions: Items may not be resold through marketplaces such as Etsy, Ebay, Open Sky, Amazon, etc., and only may be resold through the retailers brick and mortar store, or the retailers own website (does not apply to Private Label.) Items may not be advertised at less than 50% above wholesale prices (does not apply to Private Label.)
For items that we do not carry, please allow time for our suppliers to process and ship them to us. Once we have them, your custom order will be freshly made within 24 hours.
Please see our policy and shipping page for returns and exchanges.
Our wholesale area is only available to registered wholesale vendors. Would you like to wholesale our products? Apply to become a vendor and we will send you information shortly if you are approved.